Frequently-Asked Questions (FAQs)

I. Corjl Templates

Account FAQs:

Q: Why do I need to create a separate Corjl login?

A: To comply with the recent GDPR mandates, customers (such as yourself) must accept the terms of use on the Corjl website and in doing so, you need to create a separate login to have a record of you accepting the terms. An advantage of this is your ability to see all of your orders you have created using Corjl in one dashboard.

Mobile Editing FAQs:

Q: Can I access and personalize my items with a handheld device?

A: Yes, many edits can be made using mobile devices. Customers can change text, move objects around, replace images and download using a phone or handheld device. If you need to change text size, color or style, you will need to use a desktop or laptop computer.

Q: Can I add and/or replace photos on the design using a mobile device?

A: You can replace images, but you cannot add new images if using a mobile device. When you double tap on any photo provided by us (Templates and Vectors) on the design, you can choose a photo from your device to replace the one already in the design.

Order Management FAQs:

Q: How do I access my items to personalize after purchasing?

A: There are 2 ways you can access your purchased items:

  • After purchasing an item, Corjl will immediately send out an email message to you. The message will contain a link, which you can use to log in and access your purchased items.
  • You can go directly to and enter your order info to access your purchased items.

Troubleshooting FAQs:

Q: I am having problems editing my order. What am I doing wrong?

A: If you are experiencing trouble when editing your order, it is usually due to one of the following:

  1. You are using the wrong browser. Although some features are supported in Internet Explorer and MS Edge, many features are not, and so you will usually experience problems when using these browsers. We advise you to use Chrome, Firefox or Safari. 
  2. You are trying to make unsupported changes on a mobile device. We advise you to use a desktop or laptop computer if you need to add new images, change text color, add extra text boxes, etc.
  3. The design is not set up right and is not easy to use. Kindly send us an email to fix the problem asap.
  4. There is a bug or problem with a font style. If you believe there is a problem that is due to a bug in the platform or problem with a font, first try using another browser (we recommend Chrome). If you're still having problems, contact us.
  5. The order didn't load properly, or there was a glitch with the server. If your order is not loading, comes up blank or there is another problem, try to refresh your page or logout then log back in to try again. If you are still having problems, contact us.

Q: The colors of my uploaded images look different than what's showing in my design program. How can I fix this?

A: For the most accurate colors, we advise to same images using RGB color mode before uploading onto Corjl. Any other color mode may not provide you with an accurate color representation in the platform.

Q: When I download my design, the font looks different.

A: First, check to make sure the font style is showing in your Design Fonts and in the font style box in the tools panel. If the font is moving when downloaded or there are any other problems, please contact us.

Q: Can I upload and add images to my designs?

A: Yes, you can upload and add your own photos or replace existing images on the artboard. If you are using a mobile device to edit your item, you will only have the option to replace existing images.

Q: Can I crop images in Corjl?

A: No, Corjl does not have a cropping tool at this time.

Downloading FAQs:

Q: What download format options are included?

A: PDF, JPG, PNG are available.

Q: Can I download my files using CMYK color mode?

A: As browsers do not support a CMYK color profile, all designs download using RGB color mode. Corjl does not currently support CMYK conversion.

Q: Can I combine multiple pages onto one page when downloading?

A: Yes. This option can be selected during the download process. To tile multiple/different pages onto one PDF page, select the "Tile Different Designs" option when downloading.

Q: I cannot find the file I downloaded to my phone. Where does it download to and how can I access it?

A: The download location is different for every phone. For example, when downloading on some phones, the user immediately gets an option asking where they want to open the file. On Android phones, there's a Downloads folder. There's an app called "Files" that lets users browse their downloads as well. It is recommended that users send the downloaded file to your email address if you have difficulty finding it on your phone.


II. Printable Templates - .DOCX, .PSD, and Edited .JPEG

Ordering FAQs 

Q: How long will my order take?

A: Not long!

  • For .DOCX and .PSD purchases, you will receive an email with the download link right after payment confirmation via PayPal.
  • For “Edited .JPEG” purchases, you will receive an email with the download link to the instructions where you should submit your party information.  We will then work on it and edit with your party information. The turnaround for the digital file is 24-48 hours (except weekends) from the time that you send the information through Google form.

Keep an eye out for the email containing the download link. If you didn’t receive any, kindly check your spam folder or kindly email us at

Q: How will I receive the printable template?

A: The template download link will be delivered electronically via payment confirmation email. If you did not receive an email with the download link, check your spam or junk folder or contact us via email at so we can send you the download link manually. The template files are compressed and sent as zipped file (.ZIP).

Q: Will I receive anything in the mail?

A: No. All listings on this website are digital files. No physical product will be shipped.

Q: Are all the items in your shop editable templates?

A: No. Not all of the items in our shop are editable .DOCX  and .PSD printable templates; some are graphics & illustrations and Edited .JPEG digital files. Please ensure you read the item description on each product before purchasing. If you have any questions, just send us a message.

Q: What payment methods do you accept?

A: We accept payments via PayPal. However, you don’t need to have a PayPal account to proceed with payment. You will be redirected to PayPal login form when you check out, just click on the ‘Pay with Credit Card’ at the bottom of login form where you will provide the information needed for the payment.

Editing FAQs

Q: What software do I need to edit the printable template?

A: You will need WinRAR or other file extractor installed on your computer and

  • Microsoft Word (version 2007 or later) for .DOCX Templates
  • Adobe Photoshop (version CS6 or later) for .PSD Templates

Q: Can I edit using my phone or tablet?

A: No. You will need to edit the printable templates on your laptop or computer. Files will need to be downloaded directly to your laptop or computer.

Q: How do I personalize the templates?

A: Here are the steps:

  1. To customize the .DOCX or .PSD templates, you must have Microsoft Word (version 2007 or later) or Adobe Photoshop (version CS6 or later) installed on your laptop or computer, respectively.
  2. Download and extract the template file (.ZIP) to your local drive.
  3. Open the Readme.txt file or Guide and Instructions PDF to find the font download links. Download and install them on your laptop or computer. However, you may use your own fonts if you like.
  4. Open your .DOCX template in Microsoft Word or .PSD template in Adobe Photoshop.
  5. To edit/personalize the template, select a text box and type over with your party details.  You can change the font styles, size & color and even move them around.
  6. Don’t forget to save your edited file.

Q: Will the fonts stay the same as in the template preview?

A: Yes. But you need to install the fonts first through the font download links provided in the Readme.txt file or Guide and Instructions PDF. If you are using an Apple computer (Mac OS), make sure to restart your computer for the fonts to take effect.

Q: Why can't I edit the .DOCX template?

A: If you can’t seem to edit the .DOCX template or save the file, check if it says “Protected View” on top. If yes, click on the “Enable Editing” button. Then, on the menu, click on File > Save As > (in different filename).

Q: Why is the color of .DOCX template different on screen?

A: For .DOCX template, do not worry if you see that the design background seems lighter in color. It is only because it is in the header/footer layer. The true color of the design as advertised will be printed.

Q: Can I change the graphics and background colors?

A: It depends on what you purchased.

  • For .DOCX Templates, the graphics and backgrounds cannot be changed. Only the text can be edited using Microsoft Word.
  • For .PSD Templates, you can adjust the color/hue of the graphics and backgrounds using Adobe Photoshop but adjustments may be limited to due the nature of the artwork (i.e., watercolor).
  • For Edited .JPEG purchases, no design changing; just color/size/word changes to fonts and when possible, placement of items.

Q: Why can't I edit the .PSD template in Photoshop?

A: Make sure that you have Adobe Photoshop, not Adobe Photoshop Elements.

Q: Can I ask for changes after I receive the file?

A: It depends on what you purchased.

  • No, for .DOCX & .PSD template and for graphic cliparts and illustrations.
  • Yes, for Edited .JPEG purchases as each purchase includes one (1) round of edits. No design changing; just color changes to fonts, spelling or information corrections, and when possible, placement of items.

Q: What is considered a round of edits?

A: A round of edits consists of me sending you the file to review, and you sending back changes or adjustments that you need. That would be one (1) round of editing. Each round may contain more than one edit or adjustment, but once you send the email with the edits you need, that is considered one (1) round. This is only applicable for Edited .JPEG purchases.

If you need additional edits, you can avail our service through:

III. Printing FAQs

Q: Will the invitation print the same as on screen?

A: There will be slight variations in color from screen to print. The main reasons for this are the monitor settings, printer settings, and paper chosen. We create our templates with quality graphics and at 300dpi (industry standard). Usually, things will print darker than what you see on your screen. It is highly recommended that you perform a test print first before proceeding to mass printing.

Q: How do I print the templates? 

A: Printing can be done on your home printer, at the office or print shops near you. It’s highly suggested to save your edited file as PDF as well if you plan to send it to your local print shops to retain the font styles.

When printing, make sure that the design is set to “Actual Size” or “No Scaling” and not “Fit to Page” to keep the dimensions correct. Perform a trial test first before you proceed with mass printing. Trim along indicated cut marks.

IV. Cancellation and Refund FAQs

Q: Can I get a refund on a digital download or exchange it with something else?

A: We do not accept returns, exchanges or cancellations. Refunds cannot be provided due to the digital nature of the product; all sales are final. Please make sure to read the description and fully decide on the product description before you order. But please contact us if you have any problems with your order.